Privacy Policy

Groupe Somac is committed to the protection of privacy and personal information.

Our privacy policy sets out the types of personal information we collect, how we use that information and the measures we take to ensure it is properly managed.

If you have any questions or comments regarding this privacy policy, you may contact:

Sophie Labelle
18300 J.-A. Bombardier St.
Mirabel, Quebec J7J 0H5
Canada
info@groupesomac.com
450-508-4400

Collection, Processing and Use of Personal Information

Personal information is defined as any information that relates to a natural person and allows that person to be identified, directly or indirectly. We receive and store the personal information you provide to us, for example, when you contact us by phone, by email or in person, when you request information, when you sign a contract, when you subscribe to our newsletter or when you submit reviews and comments.

Through these actions, you may provide us with various types of personal information, such as:

• Your name, address and telephone number
• Your email address
• Your credit card details or other payment information
• The content of reviews you have submitted and emails you have sent us

We may also wish to contact you by email or telephone on certain occasions. Important: We may not be able to provide you with certain information or services without collecting specific personal information. For example, we cannot fulfill a contract without certain information.

How We Use Your Personal Information

The personal information we collect may be used, among other purposes, to:

Fulfill your contract. When a contract is signed, we collect the customer’s name, address, email address and telephone number. This information will also be shared with the installation company and, for some projects, with the agency responsible for photos and videos.

• Assist you when you send us a comment, question or complaint.
• Publish, with your consent, your comments and reviews online.
• Evaluate, manage and improve the effectiveness of our website and marketing initiatives.
• Detect and prevent fraud and errors.
• Market and promote our products and services.
• Inform you of our events, promotions and surveys.
• Improve our services using data and analysis.

Browsing Data and Cookies

When you visit our website, we may place data files on your device, such as cookies, pixel tags (very small graphic elements) or similar files. Cookies serve many different functions, such as facilitating navigation between pages, saving your preferences and improving the overall user experience. These files allow us to store certain information about your use of the website, including the date of your last visit, the pages you viewed and the content you downloaded. We use this information to tailor our website to our users’ interests and preferences. On your first visit to our website, you will be asked to consent to the use of cookies other than those essential to the operation of our website. Future use of these cookies can be disabled in your browser settings. Our server installs a persistent cookie on your devices when you first visit our website and, depending on the applications you use, other persistent or temporary cookies may be used to technically manage certain choices you make. Please note that if you reject all cookies, you may not be able to use some of the features of our website.

Disclosure and Transfer of Personal Information to Third Parties

In some cases, we do not collect and store personal information ourselves, but entrust these tasks to a third party, e.g., for the newsletter and to host our website. These third parties have the necessary resources to ensure the security and confidentiality of the information, and are subject to the privacy laws applicable to them.

We may share your personal information with the following parties: Certain third-party service providers: We employ other companies and individuals to perform certain tasks or functions on our behalf, but we do not sell any personal information to third parties. These service providers may help us carry out installations, take photos and videos, analyze data, conduct marketing activities, process credit card payments or provide customer service, among other things. They are given access to the personal information they need to perform their tasks or functions, but may not use it for any other purpose.

Google Ads: Visit statistics
YouTube: Videos and viewing statistics
Mailchimp: Newsletters
Google Analytics: Visit statistics and purchase activity
Facebook: Visit statistics and purchase activity

Data Security

We take the necessary and appropriate security measures to protect your personal information against loss, theft and unauthorized access, in accordance with the level of confidentiality and risk involved. For example, we strive to protect the security of your personal information during transmission by using the Secure Sockets Layer (SSL) protocol. We also ensure that only authorized personnel have access to the personal information we collect about you.

Retention of Personal Information

We retain your personal information only for as long as is necessary to fulfill the purpose for which it was collected. Personal information subject to a mandatory retention period will be deleted at the end of that period. Other personal information is deleted as soon as it is no longer necessary to fulfill the purpose for which it was collected, or to assert, exercise or defend legal rights. If necessary, data can be anonymized, meaning that all details that could be used to identify a person directly or indirectly are removed.

Access or Corrections to Personal Information

Under the law, individuals can request access to and rectification of personal information we hold about them. Individuals also have the following rights:

• To withdraw at any time their consent to the disclosure or use of their personal information.
• To request the deletion, destruction or removal of their personal information in certain circumstances. There are certain exceptions under which Groupe Somac may refuse a request for deletion or destruction, such as when personal information is required to comply with the law or a contractual agreement between the parties, or in connection with claims.
• To request the suspension of the processing of certain personal information, for example, in order to establish its accuracy or the purpose for which it is being processed.
• To request the transfer of some of their personal information to another party.

Changes to This Privacy Policy

If the present policy is updated or revised, the new version will be promptly made available on our website. Contact Us For further information, please contact: Sophie Labelle
18300 J.-A. Bombardier St.
Mirabel, Quebec J7J 0H5
Canada
info@groupesomac.com
450-508-4400